What the Heck is HR, Anyway? [Podcast]
Where Can I Subscribe?
Apple - https://podcasts.apple.com/us/podcast/healthcare-leadership-live/id1824450384
Spotify - https://open.spotify.com/show/3ORgeP9UqtEcEco3lEQaaS?si=d2d97b89a8c64508
YouTube - https://www.youtube.com/@seasoned-advice-llc/videos
Show Notes
Defining HR in Eye Care
HR is often misunderstood: Most business owners have a different conception of HR than industry professionals do.
The Owner's Role
You are already doing HR: Business owners handle hiring, paperwork, and conflict resolution from their very first day.
Recruitment and Selection
Hiring is your most important task: Employees affect patient care through direct physical contact and their daily interactions.
Apply the “underwear principle”: Select staff with extreme care because they are intimate parts of your business and they physically and metaphorically touch your patients.
Integration and Strategy
Onboarding integrates new hires: HR ensures that onboarding processes teach about the clinic, explains benefits, and HR measures the success of long-term employee retention.
Strategizing the employee experience: Offloading HR allows owners to focus on clinical tasks, supplies, and medical billing.
Communication and Benefits
Smoothing over staff communication: Professionals help document policies and make office-wide messaging more frequent and eloquent.
Managing pay and benefits: HR creates pay systems, handles benchmarking, and answers specific employee benefit questions.
Development and Support
Executing effective performance reviews: Formal assessments help staff understand expectations while creating a necessary legal paper trail.
Coaching leaders and managers: HR helps technical staff handle conflict and conduct professional, confident disciplinary actions.
Relations and Compliance
Handling employee relations issues: Providing a neutral third party for complaints prevents minor frustrations from causing turnover.
Ensuring legal and risk compliance: Experts navigate changing labor laws to protect the business from fines and lawsuits.
Limits of HR
What HR should not do: Owners must lead the company culture and handle the finality of firing staff.
